Q: What is the difference between Online Banking & E-Statements?
Q: How do I view my E-Statement?
Bill Pay Questions
Q: How do I sign up for online BillPay?
Q: What are the benefits of online BillPay?
Q: How do I login to online Bill Pay once I have signed up?
Q: Can I make payments or transfers to external bank accounts within Bill Pay?
Q: How do I add an additional Account or payee?
Q: Can I view previous payments online?
Q: Can I cancel a scheduled payment online?
Q: How do I stop a payment that is “In Process”?
Q: How many days should I allow before the payment is made?
Online Banking Questions
Q: How do I sign up for Online Banking?
A: Go to our home page at www.rimrockcu.org and click on the link under Online Banking. Then click on the blue statement in the Enrolling or New Members box. Enter your member number and social security number, then fill in your email address and date of birth. After reading our online disclosure, click the box to agree to the terms. You will then need to create your login ID. You will use your login ID when using online banking in the future. The next step is creating your authentication questions. Choose three questions from the drop-down menu and type in their corresponding answers. At the bottom of this screen, you will need to create your confidence word. This is a word that will appear every time you log in, and it confirms that you are using Rimrock Credit Union’s website. Once you have completed these steps, you will receive an email from us with your temporary password. You will be asked to log in again to verify your confidence word by entering your temporary password, and you will be prompted to create a new password. The password must be at least 7 characters long with at least one upper case and one lower case letter. You will also be asked to choose and answer three security questions in case you forget your password. Please be sure to keep track of your login ID, password, authentication questions, confidence word, and forgot password questions. If you ever have problems, please give us a call and we would be happy to assist.
Q: Are there system requirements to access Online Banking on my computer?
7.0 Internet Explorer
Firefox minimum of 2.8
2.0 and higher Netscape Navigator
3.0 and higher Mac Safari
Pentium 1.2 Gigahertz Processor
512 MB Ram
54Kbps Internet Connection – Suggested